Customer Feedback Taxonomy

Name: Customer Feedback Taxonomy
Author: gtmagents

Standardized tagging schema for personas, lifecycle stages, drivers, and sentiment.

Published by @gtmagents·0 agent reads / 30d·0 saves·Updated June 14, 2026

Customer Feedback Taxonomy Skill

When to Use

Normalizing surveys, interviews, support logs, or community chatter before synthesis.
Auditing existing VoC datasets for drift or inconsistencies.
Onboarding new teams to shared tagging standards.

Framework

Persona Layer – map ICP, role, and influence level.
Lifecycle Layer – awareness, onboarding, adoption, expansion, renewal, advocacy.
Driver Layer – product, service, pricing, experience, relationship, outcomes.
Sentiment Layer – strength, urgency, confidence, sample size.
Metadata Layer – ARR, region, industry, channel, last touch.

Templates

CSV/Sheet taxonomy with dropdowns and validation rules.
JSON schema for tagging automation or webhook ingestion.
Governance checklist for quarterly taxonomy refresh.

Tips

Keep taxonomy lean (<30 drivers) to encourage adoption.
Version every change so historical analyses remain comparable.
Pair with run-voc-listening-tour to auto-tag new signals.

More on the bench

SKILL▲0

Knowledge Management

Write and maintain knowledge base articles from resolved support issues. Use when a ticket has been resolved and the solution should be documented, when updating existing KB articles, or when creating how-to guides, troubleshooting docs, or FAQ entries.

Customer Research

Research customer questions by searching across documentation, knowledge bases, and connected sources, then synthesize a confidence-scored answer. Use when a customer asks a question you need to investigate, when building background on a customer situation, or when you need account context.

Launch Readiness

Assesses pre-launch readiness across every function and produces an explicit Go / Conditional Go / No-Go recommendation. Use when preparing for any product or feature launch, running a pre-launch review, or determining whether a release is safe to ship. Produces a function-by-function readiness status, a ranked blockers list with owners and deadlines, a risk register, and a clearly reasoned launch recommendation.

mohitagw15856

product-management+2

⊙ 0

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