Customer Feedback Taxonomy

Name: Customer Feedback Taxonomy
Author: gtmagents

Standardized tagging schema for personas, lifecycle stages, drivers, and sentiment.

Published by @gtmagents·from gtmagents/gtm-agents·0 agent reads / 30d·0 saves·Updated June 14, 2026

Customer Feedback Taxonomy Skill

When to Use

Normalizing surveys, interviews, support logs, or community chatter before synthesis.
Auditing existing VoC datasets for drift or inconsistencies.
Onboarding new teams to shared tagging standards.

Framework

Persona Layer – map ICP, role, and influence level.
Lifecycle Layer – awareness, onboarding, adoption, expansion, renewal, advocacy.
Driver Layer – product, service, pricing, experience, relationship, outcomes.
Sentiment Layer – strength, urgency, confidence, sample size.
Metadata Layer – ARR, region, industry, channel, last touch.

Templates

CSV/Sheet taxonomy with dropdowns and validation rules.
JSON schema for tagging automation or webhook ingestion.
Governance checklist for quarterly taxonomy refresh.

Tips

Keep taxonomy lean (<30 drivers) to encourage adoption.
Version every change so historical analyses remain comparable.
Pair with run-voc-listening-tour to auto-tag new signals.

More on the bench

SKILL▲0

Launch Readiness

Assesses pre-launch readiness across every function and produces an explicit Go / Conditional Go / No-Go recommendation. Use when preparing for any product or feature launch, running a pre-launch review, or determining whether a release is safe to ship. Produces a function-by-function readiness status, a ranked blockers list with owners and deadlines, a risk register, and a clearly reasoned launch recommendation.

Customer Escalation

Package an escalation for engineering, product, or leadership with full context. Use when a bug needs engineering attention beyond normal support, multiple customers report the same issue, a customer is threatening to churn, or an issue has sat unresolved past its SLA.

Onboarding Blueprint

Template for designing onboarding journeys, milestones, and measurement plans.

gtmagents

product-management+1

⊙ 1

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