Community Sentiment Dashboard

Community Sentiment Dashboard Skill

When to Use

• Weekly/monthly social listening readouts.
• Real-time monitoring during launches, incidents, or crisis scenarios.
• Executive updates that require quantified sentiment + qualitative insights.

Framework

1. Signal Sources – social listening feeds, community platforms, support tags, surveys.
2. Sentiment Stack – volume, sentiment %, topics, influencer tiers, escalation status.
3. Risk/Opportunity Board – flagged issues, severity, owners, response progress.
4. Advocacy Spotlight – top advocates, UGC, partnership opportunities.
5. Action Register – follow-ups routed to comms, product, support, leadership.

Templates

• Dashboard slide layout (KPI tiles + trend graphs + highlights/lowlights).
• Escalation tracker with severity, owner, due date, next update.
• Advocate tracker with contact info, potential activation ideas.

Tips

• Set alert thresholds per channel to avoid noise fatigue.
• Pair qualitative snippets with data visuals for executive context.
• Use with monitor-community-sentiment for automated packet generation.