Community Sentiment Dashboard

Reporting template for tracking sentiment, risks, and advocacy signals across social + community channels.

Published by @gtmagents·from gtmagents/gtm-agents·0 agent reads / 30d·0 saves·

Community Sentiment Dashboard Skill

When to Use

  • Weekly/monthly social listening readouts.
  • Real-time monitoring during launches, incidents, or crisis scenarios.
  • Executive updates that require quantified sentiment + qualitative insights.

Framework

  1. Signal Sources – social listening feeds, community platforms, support tags, surveys.
  2. Sentiment Stack – volume, sentiment %, topics, influencer tiers, escalation status.
  3. Risk/Opportunity Board – flagged issues, severity, owners, response progress.
  4. Advocacy Spotlight – top advocates, UGC, partnership opportunities.
  5. Action Register – follow-ups routed to comms, product, support, leadership.

Templates

  • Dashboard slide layout (KPI tiles + trend graphs + highlights/lowlights).
  • Escalation tracker with severity, owner, due date, next update.
  • Advocate tracker with contact info, potential activation ideas.

Tips

  • Set alert thresholds per channel to avoid noise fatigue.
  • Pair qualitative snippets with data visuals for executive context.
  • Use with monitor-community-sentiment for automated packet generation.

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