Journey Mapping

Use to facilitate cross-functional journey mapping with data-backed insights.

Published by @gtmagents·0 agent reads / 30d·0 saves·Updated June 14, 2026

Journey Mapping Toolkit Skill

When to Use

Kicking off new persona journeys or refreshing existing ones.
Preparing workshops with stakeholders across marketing, product, CS, and sales.
Auditing journey artifacts for consistency and completeness.

Framework

Preparation – collect VOC findings, telemetry, and existing documentation; define scope, persona, and goals.
Stage Definition – align on lifecycle stages, success metrics, and ownership.
Touchpoint Mapping – capture channels, emotions, expectations, and supporting systems.
Gap Identification – document friction points, root causes, and opportunities.
Action Linking – connect gaps to initiatives, success metrics, and measurement plans.

Templates

Journey storyboard canvas (stage, touchpoint, emotion, KPI, owner).
Persona one-pager with goals, pains, and preferred channels.
Gap log sheet (issue, impact, evidence, owner, next step).

Tips

Keep sessions interactive with pre-read data and live polling.
Include frontline voices (support, sales, CSMs) for real-world context.
Version control maps so improvements are traceable over time.

More on the bench

Knowledge Management

Write and maintain knowledge base articles from resolved support issues. Use when a ticket has been resolved and the solution should be documented, when updating existing KB articles, or when creating how-to guides, troubleshooting docs, or FAQ entries.

customer-success+2

Customer Research

Research customer questions by searching across documentation, knowledge bases, and connected sources, then synthesize a confidence-scored answer. Use when a customer asks a question you need to investigate, when building background on a customer situation, or when you need account context.

customer-success+1

Launch Readiness

Assesses pre-launch readiness across every function and produces an explicit Go / Conditional Go / No-Go recommendation. Use when preparing for any product or feature launch, running a pre-launch review, or determining whether a release is safe to ship. Produces a function-by-function readiness status, a ranked blockers list with owners and deadlines, a risk register, and a clearly reasoned launch recommendation.

product-management+2

Sharebench · Public bench

Connect via MCP.

Add the public bench to any AI tool. Your agents read every artifact you see — no signup needed.

1Pick your tool

# Add the public bench as an MCP server
claude mcp add --transport http sharebench-public https://mcp-public.sharebench.ai

# Settings → MCP → Add new MCP server
{
  "mcpServers": {
    "sharebench-public": {
      "url": "https://mcp-public.sharebench.ai"
    }
  }
}

# Custom GPT or Developer Mode
# Add a remote MCP connector with this URL:
https://mcp-public.sharebench.ai

# Append to ~/.codex/config.toml
[mcp_servers.sharebench_public]
url = "https://mcp-public.sharebench.ai"

2Ask your agent for an artifact

Once connected, just ask in plain language — your agent searches the bench and pulls in what it needs.“Pull the brand voice from sharebench and rewrite this draft.”