Monitor Community Sentiment

Command: monitor-community-sentiment

Inputs

• window – lookback window (7d | 14d | 30d | custom).
• channels – comma-separated list (twitter, linkedin, instagram, tiktok, reddit, community, discord, slack).
• alert-threshold – low | medium | high (controls sensitivity and escalation path).
• topics – optional keywords or product lines to prioritize.
• export – dashboard | memo | csv (default dashboard).

Workflow

1. Data Aggregation – pull social listening feeds, community platform exports, and support tags.
2. Sentiment & Theme Analysis – classify mentions by sentiment, topic, influencer tier, and severity.
3. Risk & Opportunity Detection – flag negative surges, competitor narratives, or advocate spikes.
4. Action Routing – generate follow-up tasks for comms, support, product, or community teams.
5. Reporting Package – compile dashboard/memo with highlights, risks, and recommended actions.

Outputs

• Sentiment dashboard snapshot with charts and insight callouts.
• Escalation list with owners, due dates, and response guidance.
• Advocate/opportunity tracker for campaign activation.

Agent/Skill Invocations

• community-insights-lead – leads listening + analysis.
• social-strategy-director – reviews risks + executive updates.
• community-sentiment-dashboard skill – structures reporting outputs.
• community-advocacy-toolkit skill – (optional) seeds advocate activation follow-ups.