Monitor Sla

Command: monitor-sla

Inputs

• segment – filter for program/team to analyze.
• window – time period (24h, 7d, 30d) for metrics.
• threshold – SLA compliance target percentage.
• notify – optional channel or email for alert delivery.
• dimensions – optional breakdowns (owner, geo, campaign).

GTM Agents Pattern & Plan Checklist

Mirrors GTM Agents orchestrator blueprint @puerto/plugins/orchestrator/README.md#112-325.

• Pattern selection: SLA monitoring usually follows a pipeline (aggregation → calculation → diagnostics → actions → alerts). If diagnostics + recommendations can run in parallel, log a diamond segment and merge gate.
• Plan schema: Save .claude/plans/plan-<timestamp>.json with objective, data sources, task IDs, dependencies (dashboards, alert channels), error handling, and success metrics (SLA %, response time, queue depth).
• Tool hooks: Reference docs/gtm-essentials.md stack—Serena for CRM automation diffs, Context7 for MAP/CRM field docs, Sequential Thinking for retro cadence, Playwright for form QA when routing fixes require front-end checks.
• Guardrails: Default retry limit = 2 for failed data pulls/alerts; escalation ladder = RevOps Director → Sales Manager → CRO.
• Review: Run docs/usage-guide.md#orchestration-best-practices-puerto-parity before execution to confirm agents, dependencies, deliverables.

Workflow

1. Data Aggregation – pull MAP/CRM timestamps (MQL created, accepted, touched) plus routing metadata.
2. SLA Calculation – compute response time, acceptance time, conversion rates vs targets.
3. Drill-down Diagnostics – highlight segments, owners, or campaigns below threshold.
4. Action Recommendations – prescribe playbooks (re-prioritize queues, add enablement, adjust routing rules).
5. Alert Packaging – send summary + deep dive dashboards to notify channels.

Outputs

• SLA dashboard snapshot with compliance %, aging pipeline, at-risk cohorts.
• Recommendation list with owners and due dates.
• Optional incident ticket for severe breaches.
• Plan JSON entry stored/updated in .claude/plans for audit trail.

Agent/Skill Invocations

• revops-director – reviews systemic issues and approves remediation.
• sla-tracking skill – ensures methodology + thresholds are standardized.
• routing-logic skill – recommends rule adjustments causing delays.

GTM Agents Safeguards

• Fallback agents: document substitutes (e.g., Sales Manager covering RevOps Director) when specialists unavailable.
• Escalation triggers: if SLA compliance stays below threshold for two consecutive windows, trigger escalation to Sales + Marketing leadership and open an incident per GTM Agents rip-cord.
• Plan maintenance: update plan JSON/change log whenever thresholds, alert channels, or remediation playbooks change.