Review Call

Command: review-call

Inputs

• recording – link or ID for the call/video to analyze.
• focus – optional tags (discovery, negotiation, demo, pricing, exec alignment).
• audience – recipients for the summary (rep, manager, enablement).
• compare-to – optional benchmark (top-performer, last week, certification rubric).
• clips – true/false toggle to auto-create highlight clips.

Workflow

1. Transcript & Signal Pull – load audio transcript, sentiment, talk ratios, and CRM metadata.
2. Section Scoring – evaluate intro, discovery, value storyline, objection handling, closing motions.
3. Coach Moments – flag standout moments and improvement areas with suggested phrasing.
4. Clip Production – (optional) create short clips for enablement + peer share.
5. Action Plan – recommend drills, assets, or follow-up assignments.

Outputs

• Call scorecard with section ratings, verbatim examples, and overall summary.
• Highlight reel links if clips requested.
• Coaching action list aligned to the active coaching plan.

Agent/Skill Invocations

• call-analyst – performs tagging/scoring.
• performance-coach – translates findings into actions.
• enablement-partner – routes clips/assets into LMS.
• call-highlights skill – manages clip templates + storage.
• coaching-framework skill – ties insights to competency rubric.