Manage Crisis

Command: manage-crisis

Inputs

• incident – short description of issue.
• severity – low/medium/high.
• regions – affected geographies.
• audiences – optional list (customers, partners, regulators, employees).
• status_page – whether status page exists (true/false).

Workflow

1. Triage – capture facts, impact, known unknowns.
2. Stakeholder Matrix – map audiences, tone, required approval layers.
3. Messaging Kit – produce holding statement, FAQ, internal memo, customer email, social/status updates.
4. Channel Sequence – order of communications with timestamps and owners.
5. Monitoring Plan – sentiment listening, press tracking, escalation triggers, and post-mortem schedule.

Outputs

• Crisis comms brief with timeline and decision tree.
• Draft statements + FAQs ready for legal review.
• Monitoring checklist + reporting template.

Agent/Skill Invocations

• crisis-manager – leads response planning.
• messaging-frameworks skill – ensures message consistency.
• crisis-playbooks skill – adds templates, escalation paths, and monitoring guardrails.