SKILL

Reward Ops

Use to run day-to-day loyalty reward catalog management and fulfillment.

Published by @gtmagents·0 agent reads / 30d·0 saves·

Reward Operations Skill

When to Use

  • Launching or refreshing reward catalogs.
  • Coordinating fulfillment vendors and automation.
  • Auditing operational readiness before major loyalty pushes.

Framework

  1. Catalog Governance – metadata (SKU, cost, eligibility, expiry), vendor SLAs, localization.
  2. Fulfillment Automation – points issuance, redemption logic, webhooks, notifications, support flows.
  3. Risk & Compliance – tax reporting, export restrictions, fraud detection, audit logs.
  4. Support Runbooks – escalation paths, refund policies, communication templates.
  5. Continuous Improvement – performance reviews, vendor scorecards, refresh cadence.

Templates

  • Reward catalog spreadsheet with governance fields.
  • Fulfillment flowchart (trigger → system → action → SLA).
  • Incident log + RCA template.

Tips

  • Maintain sandbox environments to test new rewards end-to-end.
  • Pair with finance/legal reviews for new reward types.
  • Keep member communications consistent by storing approved macros.

More on the bench

SKILL▲0

Vendor Management

Evaluate, compare, and manage vendor relationships. Trigger with "evaluate this vendor", "compare vendors", "vendor review", "should we renew", "RFP", or when the user is making procurement or vendor decisions.

w95
sales-gtm-revops+1
⊙ 0
SKILL▲0

Qbr Builder

Create Quarterly Business Reviews with account health scores, usage analytics, ROI analysis, expansion opportunities, and risk mitigation

w95
customer-success+1
⊙ 0
SKILL▲0

Escalation

Structure and package support escalations for engineering, product, or leadership with full context, reproduction steps, and business impact. Use when an issue needs to go beyond support, when writing an escalation brief, or when assessing whether an issue warrants escalation.

w95
customer-success+2
⊙ 0