SKILL

Program Ops

Use when standardizing event workflows, tooling, and routing across portfolios.

Published by @gtmagents·0 agent reads / 30d·0 saves·

Event Program Operations Skill

When to Use

  • Scaling events across regions/vendors.
  • Auditing operational process gaps.
  • Onboarding new ops managers or agencies.

Framework

  1. Workflow Map – intake → approval → production → promotion → execution → follow-up.
  2. Tool Stack – registration, streaming, badge printing, analytics, project management.
  3. Data Flow – how registration, attendance, engagement sync to CRM/MAP.
  4. Governance – templates, RACI, change control, compliance requirements.
  5. Vendor Management – criteria, scorecards, contract checkpoints.

Templates

  • SOP library (registration setup, badge printing, shipping, onsite checklists).
  • Timeline templates by event type.
  • SLA tracker for response times and escalation.

Tips

  • Automate reminders and approvals with project tools.
  • Keep runbooks for each event archetype.
  • Align with Security/Legal for data/privacy compliance.

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Structure and package support escalations for engineering, product, or leadership with full context, reproduction steps, and business impact. Use when an issue needs to go beyond support, when writing an escalation brief, or when assessing whether an issue warrants escalation.

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