Cadence Design

Use when spacing, sequencing, and pacing multi-touch email programs.

Published by @gtmagents·from gtmagents/gtm-agents·0 agent reads / 30d·0 saves·

Email Cadence Design Skill

When to Use

  • Planning nurture, onboarding, or expansion sequences with multiple branches.
  • Auditing send frequency to reduce fatigue and unsubscribes.
  • Coordinating cross-channel touches (email, in-app, SMS, sales assist).

Framework

  1. Goal Alignment – map KPIs per stage (activation, education, expansion, retention).
  2. Signal-Based Timing – trigger on behavior (opens, clicks, product events), not fixed delays.
  3. Frequency Guardrails – define daily/weekly send caps per persona + lifecycle stage.
  4. Channel Mix – pair emails with supporting channels; document ownership and SLAs.
  5. Recovery Paths – add detours for inactivity, hard bounces, or sales handoffs.

Templates

  • Cadence matrix (day, trigger, message purpose, CTA, channel).
  • Fatigue model calculator (touches vs engagement trend).
  • Suppression logic checklist (recent send, opportunity stage, consent).

Tips

  • Front-load value but leave whitespace before high-ask CTAs.
  • Reuse proven send windows per persona while testing incrementally.
  • Share cadence plan with SDR/CSM teams to prevent overlap.

More on the bench

SKILL0

Draft Response

Draft a professional customer-facing response tailored to the situation and relationship. Use when answering a product question, responding to an escalation or outage, delivering bad news like a delay or won't-fix, declining a feature request, or replying to a billing issue.

customer-success+2
31
SKILL0

Qbr Builder

Create Quarterly Business Reviews with account health scores, usage analytics, ROI analysis, expansion opportunities, and risk mitigation

customer-success+1
30
SKILL0

Email Sequence

When the user wants to create or optimize an email sequence, drip campaign, automated email flow, or lifecycle email program. Also use when the user mentions "email sequence," "drip campaign," "nurture sequence," "onboarding emails," "welcome sequence," "re-engagement emails," "email automation," or "lifecycle emails." For in-app onboarding, see onboarding-cro.

marketing-growth-copy+2
30