Community Ops

Use to orchestrate workflows, tooling, and automation for community programs.

Published by @gtmagents·from gtmagents/gtm-agents·0 agent reads / 30d·0 saves·

Community Operations Playbook Skill

When to Use

  • Standing up new community channels, automation, or tooling.
  • Coordinating moderator schedules, onboarding flows, and partner access.
  • Auditing operations for consistency, compliance, or scale.

Framework

  1. Channel Setup – naming conventions, permissions, integrations, and backup owners.
  2. Workflow Automation – welcome flows, tagging, escalation triggers, and reporting pipelines.
  3. Resource Management – moderator rosters, ambassador kits, and knowledge base updates.
  4. Compliance & Security – access reviews, data retention, legal approvals, and crisis playbooks.
  5. Continuous Improvement – retros, tooling evaluations, and experiment backlog.

Templates

  • Channel launch checklist (config, automation, QA, analytics hooks).
  • Moderator shift planner with coverage heatmap.
  • Automation registry (flow, trigger, owner, status, notes).

Tips

  • Keep SOPs in a shared workspace with version history.
  • Pair with escalation skill to ensure automation ties into incident paths.
  • Review automation logs weekly to catch failures before members notice.

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