SKILL

Moderation Safety Playbook

Guidelines and workflows for community moderation, trust & safety, and escalation.

Published by @gtmagents·from gtmagents/gtm-agents·0 agent reads / 30d·0 saves·

Moderation & Safety Playbook Skill

When to Use

  • Launching or scaling moderated forums, chats, or live events.
  • Training moderators, ambassadors, or vendors on policies.
  • Handling escalations, abuse reports, or crisis communications.

Framework

  1. Policy Matrix – code of conduct, content types, enforcement tiers, regional considerations.
  2. Workflow – intake → triage → resolution → follow-up, with SLAs and ownership.
  3. Tooling – moderation dashboards, keyword lists, automation rules, reporting forms.
  4. Escalation Ladder – when to engage legal, security, PR, or executive sponsors.
  5. Post-Incident Review – retrospectives, comms templates, improvements.

Templates

  • Moderator guide with sample responses, tone guidance, and decision trees.
  • Incident log + scoreboard for tracking volume, severity, MTTR.
  • Crisis comms outline for public/partner updates.

Tips

  • Publish a transparent policy summary so members know expectations.
  • Rotate moderators to reduce burnout; provide mental health resources.
  • Pair with launch-community-activation-series for real-time event safety coverage.

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