Community Kpi Dashboard

Measurement system tracking engagement, health, and business impact of community programs.

Published by @gtmagents·from gtmagents/gtm-agents·0 agent reads / 30d·0 saves·Updated June 14, 2026

Community KPI Dashboard Skill

When to Use

Establishing community OKRs or executive scorecards.
Reporting on quarterly community performance.
Tying community metrics to pipeline, retention, or product adoption.

Framework

Health Metrics – member growth, activation rate, return visitors, content contributions.
Engagement Metrics – participation per program, thread depth, event attendance, response SLAs.
Advocacy Metrics – champions created, referrals, case studies, beta participation.
Business Impact – influenced pipeline, expansion rate, churn reduction, product usage deltas.
Trust & Safety – moderation actions, escalation time, sentiment shifts, NPS.

Templates

BI dashboard schema with recommended charts + filters.
KPI definition sheet detailing owners, data sources, refresh cadence.
Executive digest template translating stats into decisions/asks.

Tips

Blend qualitative highlights with quantitative charts for context.
Instrument campaigns/programs with UTM or CRM links to show attribution.
Pair with design-community-strategy to keep KPIs aligned to objectives.

More on the bench

Ticket Triage

Triage and prioritize a support ticket or customer issue. Use when a new ticket comes in and needs categorization, assigning P1-P4 priority, deciding which team should handle it, or checking whether it's a duplicate or known issue before routing.

customer-success+2

Draft Response

Draft a professional customer-facing response tailored to the situation and relationship. Use when answering a product question, responding to an escalation or outage, delivering bad news like a delay or won't-fix, declining a feature request, or replying to a billing issue.

customer-success+2

Onboarding Playbook

Design customer onboarding playbooks with milestone tracking, training plans, health checks, and success criteria

customer-success+1

Sharebench · Public bench

Connect via MCP.

Add the public bench to any AI tool. Your agents read every artifact you see — no signup needed.

1Pick your tool

# Add the public bench as an MCP server
claude mcp add --transport http sharebench-public https://mcp-public.sharebench.ai

# Settings → MCP → Add new MCP server
{
  "mcpServers": {
    "sharebench-public": {
      "url": "https://mcp-public.sharebench.ai"
    }
  }
}

# Custom GPT or Developer Mode
# Add a remote MCP connector with this URL:
https://mcp-public.sharebench.ai

# Append to ~/.codex/config.toml
[mcp_servers.sharebench_public]
url = "https://mcp-public.sharebench.ai"

2Ask your agent for an artifact

Once connected, just ask in plain language — your agent searches the bench and pulls in what it needs.“Pull the brand voice from sharebench and rewrite this draft.”