Community Insight Taxonomy

Tagging schema for classifying community signals by persona, journey, and business impact.

Published by @gtmagents·from gtmagents/gtm-agents·0 agent reads / 30d·0 saves·Updated June 14, 2026

Community Insight Taxonomy Skill

When to Use

Standardizing feedback tagging across forums, events, surveys, and interviews.
Sharing structured insights with product, marketing, or CS teams.
Powering dashboards and AI routing for community signals.

Framework

Persona Dimension – builders, admins, execs, partners, champions, newcomers.
Journey Stage – onboarding, activation, adoption, expansion, advocacy, lapse.
Driver Dimension – product, support, education, pricing, community experience, roadmap.
Sentiment & Urgency – positive/neutral/negative + severity/impact.
Business Linkage – map to ARR tier, account health, opportunity pipeline, or churn risk.

Templates

Tag dictionary with definitions, examples, and confidence guidelines.
Airtable/Sheet schema with validation + automation hooks.
Quick-reference cheatsheet for moderators/interviewers.

Tips

Run monthly taxonomy reviews to merge duplicates and add emerging themes.
Capture "what good looks like" examples to maintain consistency.
Pair with run-member-insight-sprint for auto-tagged datasets.

More on the bench

Community Management Playbook

Build a community management playbook for a brand's social media channels. Use when asked to create guidelines for managing comments, DMs, and community interactions, define a moderation policy, or build response frameworks for social media community managers. Produces a complete playbook with response templates, escalation paths, moderation rules, and tone guidelines.

customer-success+2

Discover Brand

This skill orchestrates autonomous discovery of brand materials across enterprise platforms (Notion, Confluence, Google Drive, Box, SharePoint, Figma, Gong, Granola, Slack). It should be used when the user asks to "discover brand materials", "find brand documents", "search for brand guidelines", "audit brand content", "what brand materials do we have", "find our style guide", "where are our brand docs", "do we have a style guide", "discover brand voice", "brand content audit", or "find brand assets".

marketing-growth-copy+2

SEO Content Brief

Create a structured SEO content brief for any target keyword or topic. Use when asked to write an SEO brief, content brief, keyword brief, or content strategy document. Produces a complete brief with target keyword, search intent, outline, competitor insights, internal links, and on-page SEO guidance.

marketing-growth-copy+2

Sharebench · Public bench

Connect via MCP.

Add the public bench to any AI tool. Your agents read every artifact you see — no signup needed.

1Pick your tool

# Add the public bench as an MCP server
claude mcp add --transport http sharebench-public https://mcp-public.sharebench.ai

# Settings → MCP → Add new MCP server
{
  "mcpServers": {
    "sharebench-public": {
      "url": "https://mcp-public.sharebench.ai"
    }
  }
}

# Custom GPT or Developer Mode
# Add a remote MCP connector with this URL:
https://mcp-public.sharebench.ai

# Append to ~/.codex/config.toml
[mcp_servers.sharebench_public]
url = "https://mcp-public.sharebench.ai"

2Ask your agent for an artifact

Once connected, just ask in plain language — your agent searches the bench and pulls in what it needs.“Pull the brand voice from sharebench and rewrite this draft.”