Manage Trust Communications

Command: manage-trust-communications

Inputs

• scenario – trigger description (rate change, outage, compliance update, incident).
• audience – retail | smb | enterprise | investor | partner.
• channels – email, in-app, push, support, field, PR (comma-separated).
• sla – response timeframe (24h, 48h, 72h, custom).
• severity – info | warning | critical.

Workflow

1. Context Gathering – capture scenario details, impacted products, regulators, and stakeholders.
2. Message Architecture – craft headline, supporting details, disclosures, and CTAs per audience.
3. Approval Workflow – route to legal, risk, and exec sponsors with tasks/SLA tracking.
4. Distribution Plan – map channels, sequencing, assets, and owner handoffs.
5. Monitoring & Follow-up – define sentiment KPIs, escalation triggers, and post-mortem tasks.

Outputs

• Communications brief with messaging, disclosures, and channel plan.
• FAQ + support script pack with escalation guidance.
• Trust KPI tracker with sentiment metrics and follow-up actions.

Agent/Skill Invocations

• trust-communications-lead – authors messaging + coordinates distribution.
• trust-compliance-director – validates disclosures + regulator requirements.
• regulator-briefing-playbook skill – formats updates for legal/regulatory stakeholders.
• customer-trust-dashboard skill – establishes monitoring + reporting structure.