Monitor Customer Health

Command: monitor-customer-health

Inputs

• segment – cohort filter (enterprise, midmarket, startup, region, industry).
• window – lookback period (7d, 30d, quarter, custom).
• accounts – optional CSV/list of specific accounts.
• audience – exec | cs-lead | pod | async.
• metrics – override KPI set (adoption, sentiment, value, financial, support).

Workflow

1. Data Sync – gather telemetry, product usage, support, NPS, and financial data aligned to the segment.
2. Scoring & Segmentation – apply health/risk models, tier accounts, and flag drivers.
3. Insight Layer – annotate root causes, expansion signals, and priorities.
4. Action Plan – recommend plays (adoption, value workshop, exec check-in, escalation) with owners.
5. Packaging – tailor dashboard/memo to the requested audience and push to Slack/email.

Outputs

• Health dashboard with KPIs, traffic lights, and drill links.
• Risk + opportunity list with owners, severity, and recommended actions.
• Follow-up tracker template for CS pods.

Agent/Skill Invocations

• customer-health-director – curates KPIs and narrative.
• adoption-program-manager – supplies adoption program recommendations.
• risk-scoring-framework skill – executes scoring + tiering.
• sentiment-feedback-loop skill – injects qualitative highlights.