Segment Customers

Command: segment-customers

Inputs

• goal – business goal (upsell, retention, adoption, marketing efficiency).
• inputs – comma-separated data sources (usage, firmographic, revenue, support, survey).
• method – rules | clustering | hybrid.
• segments – target number of segments/personas to output.
• activation – optional channel focus (sales, cs, marketing, product).

Workflow

1. Data Profiling – evaluate selected inputs, quality, and coverage.
2. Segmentation Design – run clustering/heuristics, score stability, and interpretability.
3. Scoring Logic – define rules/weights for RevOps/data teams to implement.
4. Persona Packaging – craft segment personas with value props, risks, and KPIs.
5. Activation Plan – map segments to GTM plays, reporting, and refresh cadence.

Outputs

• Segmentation matrix (definition, criteria, size, key metrics).
• Scoring workbook/API spec with weights and thresholds.
• Activation brief aligning segments to plays/channels.

Agent/Skill Invocations

• segmentation-architect – leads modeling + documentation.
• retention-analyst – supplies usage/retention signals.
• customer-insights-partner – injects qualitative proof.
• segmentation-framework skill – provides templates + guardrails.
• activation-map skill – links segments to GTM workflows.