Monitor Retention

Command: monitor-retention

Inputs

• window – analysis window (month, quarter, rolling-90d).
• grouping – comma-separated dimensions (plan, persona, region, product, acquisition-channel).
• include-expansion – true/false to show upsell impact alongside churn.
• signals – optional list of metrics to emphasize (usage, support, sentiment, billing).
• format – dashboard | deck | brief.

Workflow

1. Data Refresh – query billing, product telemetry, support, survey, and pipeline sources.
2. Cohort Calculations – compute retention, churn, expansion, and health indexes per grouping.
3. Signal Detection – surface top risk/improvement cohorts with quantified impact.
4. Play Recommendations – map cohorts to lifecycle or CS save plays with owners.
5. Packaging – produce dashboards/decks plus action trackers for leadership reviews.

Outputs

• Retention dashboard with drillable cohorts.
• Signal brief highlighting risks/opportunities + recommended plays.
• Action tracker with owners, due dates, and success metrics.

Agent/Skill Invocations

• retention-analyst – leads analytics + insights.
• segmentation-architect – ensures segment definitions align.
• customer-insights-partner – adds qualitative proof.
• retention-dashboard skill – provides visualization templates.
• save-play-library skill – links insights to remediation programs.