What's on the bench.
Cs Operations
Customer success operations for B2B SaaS — the post-sale revenue engine that prevents churn, drives expansion, and compounds customer value. Use when the user mentions customer success, CS ops, health scoring, renewal management, churn prevention, expansion playbook, expansion signals, onboarding orchestration, time to first value, QBR, customer segmentation, coverage model, high-touch, low-touch, tech-touch, CSM ratios, NPS, CSAT, save plays, red accounts, CS-Sales handoff, churn autopsy, renewal discount governance, discount sunset, renewal pricing, or save plays with pricing components. Also trigger when someone says "we keep losing customers" or "our CS team is reactive" or "we have no idea which accounts will churn" or "discounts are expiring and customers are pushing back" or "renewal price increase resistance."
Workflow Post Launch Learning
Run the Post-Launch Learning workflow (instrumentation -> dashboard -> results -> retro -> lessons)
Workflow Foundation To Design
Run the end-to-end Foundation Sprint + Design Sprint workflow with narrative handoff
Workflow Foundation Sprint
Run the Foundation Sprint workflow (2-day strategic-alignment arc producing a Founding Hypothesis)
Workflow Design Sprint
Run the Design Sprint workflow (5-day prototype-and-test arc producing a Decider's build/iterate/pivot/stop call)
Chain
Run an ad-hoc ordered chain of pm-skills with shared context (ephemeral; routes to the pm-workflow-orchestrator)
Utility Update Pm Skills
Checks for newer pm-skills releases, compares local vs. latest version, previews what would change, and updates local files after user confirmation. Generates a structured update report documenting changed files, new capabilities, and the value delta between versions. Use when you want to bring a local pm-skills installation up to date.
Utility Pm Skill Validate
Audits an existing pm-skills skill against structural conventions and quality criteria. Produces a structured validation report with pass/fail checks, severity-graded findings, and actionable recommendations. Use when checking whether a skill meets repo standards before shipping or after making changes.
Utility Pm Skill Iterate
Applies targeted improvements to an existing pm-skills skill based on feedback, validation reports, or convention changes. Reads current files, previews proposed changes, writes on confirmation, and suggests a version bump. Use when improving a skill after validation or feedback.
Utility Pm Skill Builder
Guides contributors from a PM skill idea to a complete Skill Implementation Packet aligned with pm-skills conventions. Runs gap analysis, validates through a Why Gate, classifies by type and phase, generates draft files, and writes to a staging area for review before promotion.
Utility Mermaid Diagrams
Teaches PMs to create syntactically valid mermaid diagrams by selecting the right diagram type for their communication need, following syntax validity rules, and validating before shipping. Covers all 15 mermaid diagram types with PM-relevant examples and a dual-lens navigation system.
Tool Note And Vote
Structured group-decision mechanic that captures silent ideation, voting summaries, and Decider sign-off in a single bundled artifact. Use when a small team needs to make a fast decision with diverse input, when groupthink is a risk, or when a workshop moment demands silent contribution before discussion. Applicable to Foundation Sprint, Design Sprint, and any participatory decision context.
Tool Foundation Sprint Readiness
Pre-sprint diagnostic that determines whether a team should run a Foundation Sprint now, postpone it, or do prerequisite work first. Produces a Go / Conditional Go / Wait verdict with diagnosis, recommended preconditions, attendee list, and pre-sprint activities. Use when a team is considering starting a Foundation Sprint and wants a fast yes/no diagnosis before committing two days of facilitated work.
Tool Foundation Sprint Magic Lenses
Day 2 afternoon move of a Foundation Sprint. Evaluates the candidate approach set through multiple lenses (4 classic plus at least 1 custom) to surface trade-offs, identify consistent winners and contradictions, and produce a top bet plus a backup plan. Use after Approach Options is signed. Lens scoring is a sense-making tool, not mathematical truth; arbitrary precision is a smell.
Tool Foundation Sprint Founding Hypothesis
Day 2 end capstone move of a Foundation Sprint. Compresses the sprint's full strategic frame into a single canonical sentence (the Founding Hypothesis) plus an assumption scorecard, why-we-believe, what-could-prove-us-wrong, and recommended next validation step. Use after Magic Lenses is signed. Strict canonical template; paraphrase is not accepted in v0.1.0. The Founding Hypothesis is the spine artifact the sprint exists to produce.
Tool Foundation Sprint Differentiation
Day 1 afternoon move of a Foundation Sprint. Converts the morning's Basics frame into a defensible strategic position by scoring differentiator candidates against customer-perceived value, choosing two committed differentiators, plotting alternatives on a 2x2 chart, writing decision principles, and producing a one-page Mini Manifesto. Use after Basics is signed; before Approach Options the next morning.
Tool Foundation Sprint Brief
Pre-sprint brief that locks scope, the decision the sprint must unlock, team and role assignments, logistics, inputs to bring, and success criteria before Day 1 of a Foundation Sprint. Use after the readiness verdict is Go and before the sprint begins. Produces a one-page artifact the team and Decider sign off on as the contract for the next two days.
Tool Foundation Sprint Basics
Day 1 morning move of a Foundation Sprint. Forces explicit team choices on target customer, important problem, team advantage, and competitors and alternatives. Produces a single coherent strategic frame that becomes the input to Day 1 afternoon Differentiation. Use after the sprint brief is signed and Day 1 morning is scheduled. Bundled artifact, not four separate decisions.
Tool Foundation Sprint Approach Options
Day 2 morning move of a Foundation Sprint. Forces generation of 3 to 7 candidate approaches as one-page summaries before the team converges on a top bet. Use after Day 1 is signed and before Magic Lenses on Day 2 afternoon. Enforces a minimum of 3 approaches to prevent first-idea anchoring. Each approach summary names what it is, why it serves the differentiators, and includes a simple visual.
Tool Design Sprint Test And Score
Day 5 (Friday) sprint-closing move of a Design Sprint that produces the bundled Friday artifact covering per-customer interview observations, best quotes, scorecard grid (sprint questions by customers), observed patterns, hot takes from each team member, and the Decider summary (build, iterate, pivot, or stop, plus highest-confidence learning, most important revision, and next artifact). Use Friday after Thursday's prototype passes trial run and during/after the 5 customer interviews. The sprint's payoff artifact.
Tool Design Sprint Sketch
Day 2 (Tuesday) move of a Design Sprint that structures lightning demos and the four-step independent solution sketch protocol (Notes, Ideas, Crazy 8s, Solution Sketch). Each team member produces one solution sketch individually; the skill orchestrates the day but does not author the sketches themselves. Use Tuesday morning after Monday's target moment is locked. Output is the lightning demo board, sketch assignments, and the cohort of independent sketches that become Wednesday's heat-map material.
Tool Design Sprint Readiness
Pre-sprint diagnostic that determines whether a team should run a Design Sprint now, postpone it, or do prerequisite work first. Produces a Go / Conditional Go / Wait verdict with diagnosis, recommended preconditions, attendee list, customer recruiting plan, and pre-sprint activities. Use when a team is considering starting a Design Sprint and wants a fast yes/no diagnosis before committing five days of team time and customer recruiting cost.
Tool Design Sprint Prototype Plan
Day 4 (Thursday) move of a Design Sprint that produces the planning artifact for the day. Output covers the prototype role plan (Maker, Stitcher, Writer, Asset Collector, Interviewer), prototype brief (what to build, fidelity bar, time allocation per role), canonical Five-Act Interview script (Welcome, Context, Intro, Tasks, Debrief), trial-run checklist, and Friday participant confirmation tracker. The actual prototype build is craft work outside the skill's AI invocation surface. Use Thursday morning after Wednesday's storyboard is signed off.
Tool Design Sprint Map And Target
Day 1 (Monday) move of a Design Sprint that produces the bundled Monday artifact containing long-term goal, sprint questions (3-7 testable risks), customer or system map (5-15 step flow), expert interview notes, HMW (How Might We) cluster board, and the Decider's chosen target moment. Use Day 1 morning and afternoon after the sprint brief is locked. Sets the design target for Tuesday's sketches and Wednesday's storyboard.